Shipping Policy

At Wings Cycles, we are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below to understand how we process and deliver your purchases.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak sales periods or promotional events, processing times may be slightly longer.

Shipping Coverage

We currently ship across the United Arab Emirates (UAE).

If you require international shipping, please contact our customer support team before placing your order to check availability and shipping costs.

Delivery Time

Estimated delivery times are:

Dubai & Sharjah: 1–2 business days
Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain & Al Ain: 2–4 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping fees are calculated during checkout based on your delivery location and the products in your order.

From time to time, Wings Cycles may offer free shipping promotions. Any applicable offers will be displayed on our website.

Electric Bikes & Electric Scooters

Electric bikes and electric scooters are carefully inspected and securely packaged before dispatch to ensure they arrive in excellent condition.

Some products may require minor assembly, such as attaching the handlebars, pedals, or front wheel. Assembly instructions will be included where applicable.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details (where available), allowing you to monitor your shipment.

Delivery Requirements

Please ensure:

Your shipping address is complete and accurate.
A valid phone number is provided.
Someone is available to receive the delivery.

If delivery cannot be completed due to incorrect information or the recipient being unavailable, additional delivery charges may apply.

Damaged or Missing Items

Please inspect your order upon delivery.

If your package arrives damaged, or if any items are missing, please contact us within 48 hours of receiving your order. Include your order number along with photos of the packaging and the affected item so we can assist you as quickly as possible.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and will work with our delivery partners to resolve any issues promptly.